Return, Exchange & Refund Policy — Zara’s Elegance

At Zara’s Elegance, we strive to deliver premium quality and luxury experiences. However, if you are not entirely satisfied with your purchase, we are here to help with a hassle-free return and exchange process.

1. Conditions for Return & Exchange

To be eligible for an exchange or return, please ensure the following conditions are met:

• Timeframe: You must notify our customer support care within 24 to 48 hours of receiving the delivery.

• Product Condition: The item must be completely unused, unwashed, unworn, and free from any stains, perfume scents, or damage.

• Tags & Packaging: All original brand tags, price tags, and the premium packaging (box/bag) must be intact and returned exactly as received.

• Proof of Purchase: The original invoice slip or order number must be provided.

2. Mandatory Delivery-Time Inspection (Inside Dhaka)

• For orders inside Dhaka, we highly encourage customers to check the product (size, color, and fabric quality) in front of the delivery rider.

• If any defect or sizing issue is found on the spot, you can return the product immediately with the delivery rider by paying only the delivery charge.

3. Return & Exchange Shipping Fees

• Our Mistake: If Zara’s Elegance mistakenly sends the wrong size, wrong color, or a defective product, we will bear the entire return and re-delivery shipping cost.

• Customer Change of Mind: If you wish to exchange a product due to personal preferences (e.g., you want a different design or color) or if you ordered the wrong size yourself, the customer must bear both the return courier fee and the re-delivery charges (BDT 80 inside Dhaka / BDT 150 outside Dhaka).

4. Refund Policy

Refunds are only applicable under the following rare circumstances:

1. If the ordered product is out of stock after order confirmation and payment.

2. If a defective or incorrect item was delivered and we are unable to provide a replacement.

Refund Timelines (Once Approved by Quality Control):

• Mobile Financial Services (bKash/Nagad): Processed within 3–5 working days.

• Bank Transfer / Credit Cards: Processed within 7–10 working days.

Note: Any original cashback or promotional discount received during purchase will be adjusted from the final refund amount.

5. Non-Returnable Items

For hygiene and exclusivity, the following items cannot be returned or exchanged unless a defect is found during delivery inspection:

• Customized or tailor-made garments.

• Premium evening wear/Gowns (unless sizing issue reported immediately on delivery).

• Items purchased under Clearance Sale or Special Discount campaigns.

📞 Contact & Customer Care

If you need to make a return or exchange, please feel free to reach out through any of our official channels:

• Address: লাহুড়িয়া, রাজাপুর, লোহাগড়া, নড়াইল-৭৫১০ (Lahuria, Rajapur, Lohagara, Narail-7510)

• Hotline/WhatsApp: +880 1932-091784

• Official Email: info@zaraselegance.com

• Facebook Page: facebook.com/zaraselegance